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The map below can be used to determine how many days it takes FedEx to deliver your package using ground / standard shipping once it has shipped from our facility. Unfortunately, these days do not include weekends, holidays, or processing time.
How long will it take for my order to arrive?
If payment is received and cleared before 12:00pm EST Monday thru Friday your order will ship the same day. Payments received after 12:00pm EST your order will ship the following business day. Saturday, Sunday, and Federal holidays are not considered business days. To help us facilitate the shipping process please make sure your shipping and billing address match and / or ship to your confirmed address in PayPal.
Once your package has shipped, which will normally be 24 hours or less after payment has been received and cleared, it can take anywhere from 1-5 business days to arrive. Your shipment will originate from Smyrna, GA 30082. Please use the map above to determine transit days. We offer Next Day Air and Second Day Air expedited shipping which can be added during the checkout process.
How do i find out where my package is?
After payment has been made and cleared, within 24 hours you will get an email from us which will include the tracking number and any other details about your package. Your order confirmation is sent to your registered email address.
What courier do you use to deliver your packages?
We have an exclusive agreement with FedEx. FedEx has a proven track record of success and their dependability is unmatched in the industry. In addition, FedEx provides each of our customers with a tracking number that allows our customers to track their packages to their doorstep!
If your address is Hawaii, Puerto Rico, PO Boxes, or APO addresses we will use USPS (US Postal Service) to deliver these packages. Unfortunately the US Postal Service does not provide a tracking number that we can provide to our customers
Is there a shipping discount when multiple items are purchased at the same time?
Of course! Our checkout system will automatically combine all of your items into one order for you, providing a shipping discount. Once you have checked out, we are unable to add items to your order unless you call customer service before your item is shipped.
Can I pick up my order at your warehouse?
No, we can not accommodate customer pickups.
Do you ship outside of the USA?
At this time we do not ship anywhere outside of the US other than US territories such as Puerto Rico and Guam.
I entered the wrong shipping address, can you change it?
Yes, BUT our order processing is very fast so if you need an address change you MUST call us as soon as possible. Otherwise your order may ship and it will be too late for us to get this changed for you.
Can I ship to an address other than my billing address?
Yes you can but we must speak with you to verify your purchase. This is our policy to prevent fraud. If you do not call us a customer service representative will try and contact you. This may delay your shipment so if you need to ship to an address other than the billing please notify us immediately.
What kind of warranty do your products have?
US Micro Corp provides a 60 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your item has been invoiced.
Do you offer refunds for Internet sales?
We will offer refunds only within the first 30 days or receipt. Under no circumstance will the original shipping charges be refunded, and a 10% restocking fee will apply for the total purchase amount.
What do I do if I have problems with my product?
We do our best to ensure each and every product we sell is free of problems or issues. If you were to have any questions or concerns we are here to help. For any warranty issues we require you to call us at xxx-xxx-xxxx Monday - Friday 9AM-4PM Eastern Standard Time for technical support. If we decide the best option is to replace or fix your product we will issue a "Return Merchandise Authorization" number which is required on any return. This number should also be visible on the returned package. All return products must have an "RMA" number and should be shipped to:
US Micro Corp 7000 Highlands Parkway, Suite 160 Smyrna, GA 30082
Do you offer extended warranties?
Yes all of our extended warranties are through Square Trade, click the box below for more information or go to www.squaretrade.com.